Andy Hanselman
Who is Andy Hanselman?
Andy Hanselman is a customer experience expert, keynote speaker and author.
What are Andy Hanselman‘s main achievements?
Andy Hanselman has spent more than three decades working with customer-focused businesses and studying how they stay ahead of their competitors. He has given over 2,000 presentations across the UK and overseas, and his clients include Tommy Hilfiger, Aggregate Industries, Santander, Contact Center World, Ronseal and Grant Thornton.
He is the author of three books, and his work centres on what he calls Authentic Interactions, the personal and human side of dealing with customers, and on how businesses can use artificial intelligence to support it. Alongside his keynotes he runs masterclasses, interactive workshops and panel sessions, and he also hosts and facilitates events.
What kind of topics does Andy Hanselman cover at events?
- Use Genuine, Human Interactions To Turn Customers Into Loyal Advocates! – Andy challenges customer-facing teams to take personal responsibility for how their customers feel and gives them practical ways to make each interaction count.
- Create Lasting Customer Relationships That Increase Their Loyalty And Spend! – Andy shows sales, account management and service teams where to focus their effort to build relationships that bring repeat business.
- Establish And Embed A Culture That Creates ‘Outstanding’ Customer Experiences – Andy sets out how leaders can make excellent service the everyday way of working, using his four-part UBER approach to expectations, systems, engagement and recognition.
- Do It Consistently By Delivering ‘Authentic Interactions’ Supported By ‘Artificial Intelligence’! – Andy introduces AI², his approach to using artificial intelligence to support personal customer service instead of replacing it.
If you want Andy Hanselman to cover something specific, don’t hesitate to get in touch with Evolve today.
Why should you hire Andy Hanselman for your next event?
Andy Hanselman covers every level of a customer-facing business, from front line staff and sales teams to the leaders who set the culture. Running through his talks is one idea: that customers still buy from people they trust and that technology is there to support those relationships.
How to hire Andy Hanselman for your next event?
Book customer experience expert and keynote speaker Andy Hanselman with Evolve for your next event.
For more information on how to hire customer experience expert Andy Hanselman for your next event or private function, make an enquiry or email us at agent@evolve-agency.co.uk
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